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Welcome to Rosenstiel's Frequently Asked Questions (F.A.Q.) section. You will find here most of the answers to the questions you might have about our website or our company.

 

1. Who is this website for?

2. What is the difference between the different sections?

3. Will I find the same images everywhere?

4. Can I see the images even if I do not have a password?

5. Where can I see the prices?

6. How does "My Gallery" work?

7. How long does the registration process take?

8. When will I receive my Username and Password?

9. I have problems seeing the PDF

10. I'm an artist and I want to propose my work to Rosenstiel's?

11. Can giclées be dry mounted?

12. Any other question?

 

1. Who is this website for?

Rosenstiel's new website is dedicated to Trade Customers worldwide. Private customers should refer to Artscape, www.Artscapeltd.com our Interior Design Section.

2. What is the difference between the different sections?

Each section covers a different aspect of Rosenstiel's. As we understand that each project is different, we try to adapt our offer to your most specific needs.

3. Will I find the same images everywhere?

No, some of images are specific to certain part of our business. For example, certain images available for licensing haven't been published as prints, so you will not be able to find them in the Prints and Posters section.

 4. Can I see the images even if I do not have a password?

Yes, everybody can browse the entire website without being registered or logged in. Only prices are exclusive to registered trade customers.

5. Where can I see the prices?

A section on the left menu of the website, is available at all times where you will be able to view and download our retail price list exclusive of any taxes. Price codes will also be available under each image reference or print reference on Superior Editions.

 6. How does "My Gallery" work?

While browsing the website, you can select the images you want by clicking onto "add to My Gallery". At any stage you can click onto the "My Gallery" icon at the top to view the images you have selected. You can then download your Gallery as a Pdf or, if you are logged in, you can directly order your Gallery online.

 7. How long does the registration process take?

Registration takes less than a minute, and with the intelligent fill -in your details will probably already be there! 

8. When will I receive my Username and Password?

Your will be sent automatically to you right after the end of your registration process.

9. I have problems seeing the PDF

Please note that you need Adobe Reader to view all forms. Please click here to install the latest version of Adobe Reader.

10. I'm an artist and I want to propose my work to Rosenstiel's?

Rosenstiel's carefully considers all artwork and photographic imagery sent to us with a view to possible publication. Please visit our section "Submitting Artwork" in the information section, where you will find all the useful information.

11. Can giclées be dry mounted?

We recommend, wherever possible, using a cold lamination system.  We suggest that you do not use dry mounting tissue, where the heat of the press will potentially cause some damage to the print.  A safer option is to use dry mounting film, as this reduces the temperature of the press and thus substantially reduces the risk of possible damage.

Whenever mounting film is used, a maximum temperature for the press of 75 degrees Fahrenheit or below is preferable.

Coatings & Gels may affect the print surface. We always advise testing to clients on a small corner of a print, to ensure the proposed treatment is compatible with the prints. If our paper is not compatible with the preferred choice of coating or gel, we are happy to provide samples of alternative paper.

Finally, it is advised not to place giclées tight to glass. It is advisable to use a mount (mat) or some form of box framing to allow a small space between the giclee print and the glass.  If glass has to be used tight to the image, then we recommend a diffused glass with the print to the rougher side of the glass. This can help prevent the well known 'wet effect' that can occur between the glass and the print.

12. Any other question?

Our team is here to help you at any stage, so please do not hesitate to send us an email to: info@felixr.com or call us by phone: +44 (0)207 7352 3551